Frequently Asked Questions
We promise to treat you with the honesty and respect you deserve. We pride ourselves on the quality of all our jewelry and we want you to be equally proud in wearing any purchase from our store. Whether it’s your first or your tenth order, you become part of our family. We pledge to help you find the perfect jewelry piece to surprise and delight you — we sincerely hope you’ll keep coming back, and we invite you to be a part of our family for many years to come. puzzle rings frequently asked questions jewelry shop
FREE Domestic First Class Shipping
We ship to the USA for FREE by First Class. If you need your order sooner, please choose Priority or Express Mail at checkout. We also ship to the Military and to most locations internationally.
Orders generally ship within a week, and sooner if we have an item in stock. Shipping time is in addition to the 3 – 5 business days it takes to make your item to order. NOTE FOR INTERNATIONAL CUSTOMERS: If your custom regulations require duties or taxes, you are responsible. We recommend purchasing insurance, as we are not responsible for lost or damaged packages. WE CANNOT GUARANTEE SHIPPING TIMES FOR INTERNATIONAL ORDERS. jewelry shop frequently asked questions puzzle rings
About Our Products
In a long-standing family tradition, we make over 100 designs of puzzle rings (for both ladies and men), as well as gimmel rings, féde rings, Claddagh puzzle rings, wedding puzzle rings, chain rings, fashion stone puzzle rings, pendants, bracelets, earrings, statement rings, and more, drawing from the traditions of Turkey, Saudi Arabia, Persia, and Europe, as well as our own modern variations.
We have many unusual offerings in addition to our traditional and innovative puzzle rings, such as a shark ring, alligator ring, Three- or Four- Feather Cuff Bracelets, feather rings, ankh ring/bracelet/earrings, Men’s Sterling Silver Cigar Band Ring with U.S.A. Eagle (and other Statement rings), as well as dangle earrings in many varieties such as Celtic, dragon, motorcycle, Remembrance Ribbon, bucking horse, feather, etc. — some with matching pendant, such as crossed pistols.
We offer many of our rings in both ladies and men’s matching styles. All men’s puzzle rings are heavier than ladies rings in the same style, and are priced accordingly. Rings can be made in any size. If you wear an unusual size (i.e., larger or smaller than those listed on our site), please contact us for prices and manufacturing time. Most items can be completed within a week.
All of our jewelry is handcrafted, so expect some slight variation among pieces of jewelry, even of the same style.
New products are added frequently! Have fun browsing our products and come back often to explore for yourself.
If you have a special need, or a suggestion for a new or custom product, please send us an e-mail at [email protected] or give us a call at (931) 842-0941, USA Central Time Zone, between the hours of 7am to 3pm, Monday through Friday (except US holidays). jewelry shop frequently asked questions
Why “Arcanum Designs”?
We chose the name since it’s both an English and Greek word for “secret”. We love our extensive and growing selection of puzzle and other rings and consider this exacting art to be a highly skilled Mystic Craft.
It all began in the Middle East, a land of mystery and intrigue, with Sheiks — who while riding gaily decorated camels and spirited horse — ruled the desert with golden scepters and gilded swords. This was the birthplace of the famed puzzle ring. Centuries ago, these puzzle rings served as wedding bands and were worn by women of nomadic tribes. The husbands held the secret of the rings, which guaranteed a wife’s faithfulness, since the ring — once removed from her finger — would fall apart and reveal her disloyalty. frequently asked questions jewelry shop
Puzzle Rings Too Puzzling?
For ease of solving your puzzle ring, look for the unique number stamped on each band, referenced in our Instructions page. There are also many videos on our Facebook page. Can’t solve your puzzle? If you can’t solve you puzzle ring after reviewing our Instructions and visiting our videos on Facebook, just send it to us and we’ll not only solve it, we’ll polish it up like new and return it to you promptly. Please see caveats/hints below for shipping your puzzle ring securely. jewelry shop frequently asked questions puzzle rings
Need to return your purchase?
YES! Simply return any purchase within 30 days in new, undamaged condition for a full refund or credit against an exchange. We want you to be 100% satisfied! PLEASE NOTE: We cannot be responsible for parcel carriers (USPS, UPS, FedEx, etc.), so please be sure to send your ring via a secure method and/or be sure to insure your parcel. HINT: some say the United States Postal Service Registered Mail is the absolutely safest way to send something — even the Hope Diamond was successfully sent by Registered Mail , because a Registered Mail parcel is kept under lock-and-key and is tracked and signed for, every single time it changes hands on its journey. It costs a bit more, but what price peace of mind?
YES! We welcome both custom orders and special projects and would be happy to list a special order, reserved just for you, whether you prefer sterling, gold, platinum or mixed precious metals. Just contact us for prices. There is no cost for the consultation, and the cost will depend on the complexity of your request and designing same. Time frame is between one to four weeks. Drop us an e-mail at [email protected] and be specific about your request (style desired, metal content, how we can contact you to discuss). We also welcome your feedback on existing products as well as suggestions on puzzle rings you may like to see. Our shop motto is, “If you can dream it, we can make it!”
Don’t Know Your Ring Size?
Please see a jeweler (or stop by a store that sells jewelry, such as Walmart).
You want to be sure you order exactly the right size, since re-sizing a multi-band puzzle ring is tedious, time consuming, and could be costly (especially with precious metals). Rings that are 8 bands or more generally require a slightly larger size due to the width of the ring. We recommend 1/2 size larger for these, but when you get into the really wide rings like the 12 bands, we suggest 1 full size larger than normal.
Caring for Your Puzzle Ring and Other Fine Jewelry
Your jewelry is as special as you are, so please treat it with care. We suggest a ring stand or jewelry box with separated compartments to keep your puzzle rings from un-solving themselves and to minimize scratching or rubbing.
Remember to remove your jewelry before using a hot tub or swimming pool — these contain chemicals which can damage or discolor your jewelry. Also remove rings before using household cleaning products, which may contain bleach, alcohol, or acetone.
Clean your jewelry regularly with a soft cotton cloth to keep it looking great. Gently wipe off excess makeup and skin oils after wearing. Polishing cloths are perfect for this, available from any jeweler and many other jewelry sellers.
To remove smudges, fingerprints, light grease, or dirt, add a small amount of mild liquid dish soap to a half cup of hot water, soak about 1 minute, then rinse and dry with a soft cotton cloth. Be very careful when using commercial silver dip! Overuse can cause damage to precious metals. Use sparingly, and only if tarnish will not come off using other methods. Never leave jewelry pieces in silver cleaning dip for longer than 10 seconds. Avoid using silver dips for pieces with gem stones, especially turquoise, amber, opal, and pearls, since they are porous and will absorb the cleaner.
Dealing with Sterling Silver Tarnish
Our .925 sterling silver is a DEOX sterling, which is nickel-free and tarnish resistant. Traditional sterling is 925/1000 silver and 75/1000 copper. By adding other alloys (such as zinc) in lieu of copper, we have a sterling that is MUCH more tarnish-resistant than traditional sterling.
Over time, traditional sterling silver can react to moisture and hydrogen in the air, causing the sterling silver to tarnish over time, even without exposure to harsh chemicals. Sterling tarnishes faster in areas with high humidity and air pollution. Chemicals such as hairspray, perfume, deodorant, body lotion, bleach, etc. can speed up the tarnishing process. Wearing sterling jewelry regularly can often help slow the process of tarnishing, but storing sterling in an airtight container, plastic bag, or box will help minimize tarnish.
For simplicity’s sake, if you’re wearing one of our rings without stones, just wash the dishes in the sink once in awhile (vs. the dishwasher) and be sure to wipe your ring with a tea towel while drying. Please read and heed the notes above about puzzle rings with stones.
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Keep in Touch!
If you’d like to stay up-to-date with us, please send us an e-mail at [email protected] . All your private data is confidential. We will never sell, exchange, or market it in any way. jewelry shop frequently asked questions